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Operational Risk Manager 4 -- Card and Retail Services Control Team

at Wells Fargo

Posted: 11/7/2019
Job Reference #: 14032355
Keywords: operations

Job Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Our Card and Retail Services (CRS) Control team provides guidance to CRS businesses to support their commitment to comply with all applicable laws, regulations, and internal operational policies and procedures. The Business Risk and Control team is responsible for identifying, assessing, managing, and mitigating current and emerging risk exposures associated with activities and operations that are relevant to CRS. 

The candidate will provide Business Risk and Controls Leadership, supporting a Control Effectiveness, Efficiency and Execution (CRS-CEEE) Team for Card and Retail Services (CRS) Front Line.  This includes leading a team of at least 3 Business Risk and Control Professionals, providing CRS Control maturing strategy and execution for all business processes.  This includes to mitigate risks arising from the inability to effectively perform or execute business transactions to ensure completeness, timeliness, and accuracy of requirements, policies, procedures and contractual obligations, resulting in poor quality, faulty/failed transaction execution, or inefficiencies and/or delays.  This includes all applicable Business and Regulatory Controls across CRS.

The Control Effectiveness, Efficiency, and Execution Leader will manage a team dedicated to facilitating strategic and execution of activities with significant risk and  complexities across CRS, providing direction of control design and leadership over remediation plans to address any control weaknesses and gaps found based on analysis.  This will include projects, strategic initiatives, issues, and regulatory matters.  Accountabilities for this role encompass navigating through complexities of intricate business processes and controls while partnering with PVSI stakeholders (first, second, and third line) to assess, identify, and mitigate risk associated with customer-impacting processes.  The team member will leverage their deep subject matter expertise in consumer products to consult with business to develop corrective action plans and effectively manage remediation activities.

The Leader will give direct and indirect consultation to team members in Risk-Aligned Control, as well as Business-Aligned Control to ensure that End to End process Controls can be measured, at minimum, for the following:

  • Control nature and derived Results (manual v/s Systemic)
  • Control Type and effectiveness (Primary, Key, Non-Key Control and relative risk mitigation)
  • Control Aggregation and Gap Analysis

Additional Accountabilities include:

  • Lead team with integrity and create an environment where the team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
  • Assess and mitigate risk that arises from inadequate or failed internal processes, people, systems or external events. Maintains a balance between risk mitigation and operational efficiency.
  • Provides risk and control expertise to business projects and initiatives and participates in the development of risk determination.
  • Work is accomplished through managers/consultants/specialists as well as cross-functional/virtual teams.

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 5+ years of management experience

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner
  • Credit card industry experience
  • Ability to transform a team while delivering superior results and execution
  • Experience with change Management
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
  • Ability to identify and evaluate exposures and potential risks
  • Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

NC-Charlotte: 301 S Tryon St - Charlotte, NC
GA-Atlanta: 171 17th St Nw - Atlanta, GA
TX-DAL-North Dallas: 14241 Dallas Parkway - Dallas, TX
CO-Denver: 1740 Broadway - Denver, CO
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
OR-Portland: 1300 Sw 5th Ave - Portland, OR
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
VA-Glen Allen: 4340 Innslake Dr - Glen Allen, VA
DE-Wilmington: 2200 Concord Pike - Wilmington, DE


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!