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Operational Risk Consultant 3 - IT Issue Assurance

at Wells Fargo

Posted: 6/17/2019
Job Reference #: 11218228

Job Description

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members. 

The Issue Assurance team, within the first line of defense Technology Risk Management Central Risk Services, owns and executes the review of issue remediation and closure in alignment with the enterprise Issue Management Policy. The team serves as an independent tollgate across EIT issue management with a focus on our most critical programs. A successful candidate for this role will have the ability to comprehend technical issues, analysis root cause and impacts, understand proposed remediation plans, articulate complex concepts in a clear manner, influence change and have the ability to work in a fast-paced deadline driven environment with excellent communication skills.

In this role you will leverage your understanding to review and provide an opinion on the success of remediation efforts from all Group Technology areas. Your main responsibilities are: 

  • Reviewing remediation actions submitted by the business for closure to assess whether these have addressed the relevant original risks (root cause)
  • Ensuring that previously taken remediation actions have been sustained
  • Monitoring remediation and providing guidance on process design and controls
  • Building and maintaining strong relationships with key stakeholders and being "an agent of change", particularly in relation to the issue assurance framework
  • Contributing proactively towards developing best practices, guidance and FAQs for the issue assurance process as well as identifying, assessing and prioritizing process improvements and system enhancements 

This is a highly visible role requiring strong interpersonal skills, organizational capabilities, presentation skills and leadership capabilities

Required Qualifications

  • 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
  • 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field

Desired Qualifications

  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization

Other Desired Qualifications
  • Experience within Audit or Technology Risk function with demonstrated knowledge of technology systems, applications, infrastructure and emerging technology and associated risks in a business environment
  • Experience in compliance, operational risk, audit within a financial services firm.
  • Broad and significant knowledge of technology and the associated challenges, risks and required controls
  • Knowledge of key Technology processes such as SDLC, Architecture, Cloud, BCP, Change Mgmt, Problem and Incident Management, SOX and other Regulations (ADA, SWAP Dealer), Access management, Asset Management, Configuration and Information Security
  • Demonstrated knowledge of Technology and Security risk framework - COBIT, FFIEC, NIST, ITIL, COSO, BASEL, and OCC Heightened Standards
  • Track record of providing constructive challenge with appropriate issue escalation and offering solution
  • Strong ability and experience working with and collaborating with leaders and team members at all levels and across functional lines


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!