Universal Technical Institute, Inc.

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Employment Specialist

at Universal Technical Institute, Inc.

Posted: 3/19/2020
Job Reference #: 13641
Keywords: employment

Job Description

Job ID #


NC - Mooresville

Functional Area

Employment Services

Position Type

Full-Time Regular

Education Required

High School Diploma or GED

Experience Required

1 - 3 Years

Percent Travel


Ensures Accountability

Communicates Effectively
Drives Results
Plans and Aligns
Ownership Spirit
Customer Focus

Position Details

Position Summary

The Employment Specialist prepares current students and upcoming graduates for success in finding local and graduate employment to ensure high local employment rates as well as high graduate employment rates. A major focus for the Employment Specialist includes building a strong rapport and maintaining contact with students through various touch points and coaching sessions both during a student’s training and post-graduation. In addition, the position is responsible for obtaining accurate employment information from graduates and employers to verify outcomes.
The ideal candidate for this role is friendly and genuinely interested in the needs of others and is responsive to those needs. Detail-orientation is key for success as an Employment Specialist, as correct handling of details is essential to maintain and grow crucial relationships inside and outside of the business. The ability to work at a faster-than-average pace, coupled with the capacity to motivate others is critical to success in this role.

Principle Accountabilities & Deliverables

Ensures active and graduate students gain employment by preparing and coaching students for interviewing, resume creation, and follow up with employers

Ensures high employment rates for our active students and graduates by continually following up with unemployed students/graduates through a variety of different touch points including one-on-one meetings, classroom surveys, classroom presentations, phone calls, text message and/or social media contacts

Supports local and graduate employment outcomes by developing and maintaining relationships and communications with various employers and solicits job opportunities for current students while maintaining updated job postings for current openings with employers

Matches available employment opportunities to student’s abilities and preferred geographical areas by working with our centralized Employer Development Group

Conducts informational presentations to active students and employers on a variety of topics in various settings (including one-on-one meetings, classroom presentations, and other small and large group presentations)

Hosts employers on campus for interviews, presentations, career fairs, and other various employer activities

Ensures ACCSC standards as well as state guidelines, where applicable, are met by accurately collecting and recording students’ and graduates’ employment records

Follows up with graduates and employers, as needed, to ensure verification information is submitted timely

Other duties as assigned

Knowledge, Skills, & Abilities


High School diploma or GED required, with some college courses preferred

1-2 years customer service experience required

High volume phone or sales experience preferred

Solid understanding of metrics driven environments with a proven record of meeting or exceeding defined metrics


Strong customer service skills

Strong interpersonal communication skills, both verbal and written

Ability to work in a fast-paced environment where deadlines and multi-tasking are essential

Ability to give effective presentations to large groups

Proficient in computer software applications including Word, Excel, Power Point and Outlook


Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday

Must be able stoop, kneel, crouch, or crawl 5% or less of the workday

Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday

Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday

May require up to 15% travel.

Work Environment

Work is performed indoors in a climate controlled environment






We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, religion, national origin, disability, marital status, age, veteran status, gender, gender identity, gender expression, and transgender status.

UTI is committed to providing reasonable accommodations to employees and applicants with disabilities as required by the Americans with Disabilities Act ("ADA"). If you feel you need a
reasonable accommodation pursuant to the ADA, select the link in this paragraph to send your request to our Recruitment Coordinator at 16220 N Scottsdale Rd, Ste 100, Scottsdale, AZ 85254.

UTI is committed to providing a safe and secure environment for our students and staff members. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Higher Education Opportunity Act (HEOA), Universal Technical Institute, Inc. and its subsidiaries (collectively, “UTI”) publishes an Annual Security Report by October 1 of each year. The report includes safety related policies, information on a number of safety related topics, and crime statistics for our campuses. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found at
www.uti.edu/asr under "Annual Security Report". Hard copies are also available through the campus Student Services Director.

Universal Technical Institute and its subsidiaries do not accept unsolicited resumes from third party recruitment/search firms. Please do not forward resumes to UTI employees or any company locations or email addresses. UTI is not responsible for any fees related to resumes not solicited by our organization.

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