Allied Universal

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$16.50/Hr., Global Security Operations Center Operator , F/T, Dearborn

at Allied Universal

Posted: 1/25/2019
Job Status: Full Time
Job Reference #: 263541
Keywords:

Job Description

  • Job LocationsUS-MI-Dearborn
    Category (Portal Searching)
    Hidden (17350)
    Workdays Available
    Monday - Friday, Saturday - Sunday
    Shifts Available
    Afternoon, Evening, Morning, Overnight
  • Overview

    Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

    Job Description

    Allied Universal Services is currently searching for a Global Security Operations Center Operator.

    Description:

    Operator - Global Security Operations Center is very important to the safety and security of our clients’ facilities. Our professional GSOC officers allow us to accomplish our company’s core purpose, which is “to serve, secure and care for the people and businesses in our communities”. The GSOC security officer will be a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. Professional Security Operations Center Officer positions require heavy use of computer operating systems, such as Microsoft and other operating systems.

    Essential Functions:

    The Professional GSOC Security Officer may be asked to perform many essential functions at the facility where they work. Although not an exhaustive list, these are a few of them:

    • Answer GSOC calls and dispatch appropriate units
    • Answer FLCC calls and enter requests into Service Insight
    • Monitor fire and intrusion detections systems
    • Maintain daily logs
    • Conduct virtual camera tours
    • Generate reports on Safety, Quality, and Tip Line calls
    • Mitigate emergencies, dispatch, and notify appropriate personnel
    • Monitor GSOC and FLCC mailboxes, check printers and fax, and monitor OWRs in Service Insight
    • Monitor Travel Risk Alerts and note Extreme/High Risk Alerts and Country Status
    • Update emergency contact lists
    • Update Silent Knight Fire applications
    • Update policy and procedure manuals
    • Update global building emergency contacts
    • Update intrusion applications
    • Attend required training
    • Log into NICE inform system daily
    • Monitor Mastermind alarms, and notify proper personnel
    • Arm and disarm NAPCO accounts based upon building request
    • Submit work orders to Security Systems for any reported CCTV, card readers, intrusion detection issues
    • Run license plate requests for Company and State of Michigan vehicles; log and document results

    Physical and Mental Functions:

    • Climb stairs, ramps, or ladders occasionally during shift
    • Occasionally bend/twist at waist/knees/neck to perform various duties
    • Occasionally lift or carry up to 40 pounds
    • Run as needed
    • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
    • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
    • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
    • Constant mental alertness and attention to detail required while setting priorities and following up on assignments

    Qualifications/Requirements:

    Qualified applicants for the GSOC Officer position will meet the minimum requirements, as described below:

    • High school diploma or equivalent required
    • At least 18 years of age
    • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
    • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
    • Must be able to read and understand all operating procedures and instructions
    • Must be able to obtain a valid Guard License as required in the state for which you are applying
    • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
    • As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
    • Must display exceptional customer service and communication skills
    • Remain flexible to ever changing environments; adapt well to different situations
    • Intermediate computer skills to utilize innovative, wireless technology at client specific sites
    • Ability to maintain satisfactory attendance and punctuality standard;
    • Neat and professional appearance
    • Ability to provide quality customer service
    • Ability to handle both common and crisis situations at the client site, calmly and efficiently
    • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
    • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

    Closing

    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    #ZR *SAJ

    Requisition ID

    2019-263541

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!