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Talent Acquisition Specialist II - Sales

at TTEC

Posted: 5/27/2019
Job Reference #: 02EVJ

Job Description

Talent Acquisition Specialist II
 
The Talent Acquisition Specialist II (TAS II) is responsible for the hiring process at a Service Delivery Center. He/she works closely with site TA team to coordinate recruiting efforts as needed. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. This includes assistance in completing reference checks, background checks, drug tests, screening resumes and applications scheduling onsite interviews, and completing paper work for each individual hire. While TAS II functions as part of the Talent Acquisition team, he/she is responsible for aggressive individual recruiting goals which are monitored constantly. TAS II must be able to quickly adapt plans and shift directions in order to meet changing client requirements.
 
Key Performance Objectives
 
1. Achieve 100% of assigned agent recruiting targets. TAS II are given daily, weekly, and monthly recruiting goals associated with each client ramp, which must be met on time with high-quality candidates. Provide assistance with preparing recruitment reports as well as all weekly/monthly recruiting reports. Coordinate external job fairs, job service, internal open houses, advertising relationships, and other recruiting functions, coordinate and maintain functional relationships with local job service and community service employment agencies. (Time management, efficiency, urgency, accountability)
 
2. Understand key business objectives, timeframes, legal issues, and requirements associated with each new client. Maintain a high level of knowledge of Talent Acquisition policies and procedures. TAS II quickly learn TeleTech's processes for screening, interviewing, and processing candidates on behalf of each new client and adapt quickly to any changes in the process. They understand the requirements for each client while strictly adhering to TeleTech's hiring policies. (Attention to detail and process, legal implications, customer service)
 
3. Understand candidate selection process. TAS II are responsible for administration of the candidate process for all open associate positions including but not limited to: greeting of applicants, reviewing applications, input data into Applicant Tracking System (Taleo), administering testing materials, assist with Taleo data entry (assessment scores, decline candidates, send assessment e-mails and other correspondence). Know and understand the Realistic Job Preview (RJP) is its use in the hiring process. Ensure all candidates receive the RJP before an offer is extended. Provide administrative support to the Sr. Talent Acquisition Specialist, Talent Acquisition Manager, and other TA team members, as required. (Strong communication skills - verbal and written, total process understanding, detailed-oriented, focus, team work)
 
4. Understand the key success metrics associated with hiring goals. These include:
  • Cost per Hire (goals will vary by business unit)
  • New Hire First Day No Call No Show percentage
  • Hiring timeline and time to fill open positions
  • Meeting client hiring requirements (varies based on client and ramp)
  • 60-day attrition rate for new hires
TAS II should be constantly looking for opportunities to improve the current process and communicate their ideas to their TA Manager regularly. While they are responsible for sharing ideas, they must not make ad hoc changes to the process without approval from the broader TeleTech TA team. (Observation, innovation, creativity)
 
5. Support TeleTech's Employee Referral Program (Linkup). All TAS II are responsible for encouraging employees to recommend friends and colleagues for positions at TeleTech. This might include walking the floors and engaging with high-quality employees to solicit referrals. (Influence, persuasion, education)
 
6. Ensure a positive experience for every candidate. TAS II maintain a positive, respectful, and caring attitude with all candidates - even those that will not be offered a position at TeleTech. This includes clearly communicating the hiring process and timeframes giving honest and direct feedback, providing guidance for future possibilities, and soliciting referrals from all candidates. (Friendly, helpful, positive demeanor, respectful, communication, follow-up)
 
7. Conduct efficient and effective interviews. TAS II will learn and become proficient in behavioral interviewing. They might be able to conduct short, effective interviews which uncover a candidate's true desire, motivation, and suitability for an Associate role at TeleTech. (Behavioral interviewing, fact finding, judgment)
 
8. May assist in developing a tight schedule for processing candidates. TAS II are responsible for high-volume hiring needs often requiring screening, interviewing, and processing of hundreds of candidates each week. This requires tremendous focus, organization, and efficiency. TAS II set strict schedules to make the most of their time. They must be able to determine general suitability for a particular role quickly and decide whether to engage the candidate in the full hiring process. (Time management, efficiency, focus)
 
9. Ensure compliance with TeleTech's hiring processes for each client. TAS II implement a specific hiring process on behalf of a client. These processes are set by the TA team and TeleTech Corporate, and must not be modified by the TAS II. This includes ensuring that the candidate meets all legal requirements, participates in all required assessments, and that all information is accurately documented within Taleo and in paper files when appropriate. (Total process understanding, attention to detail, organization, legal implications)
 
10. Coordinate and calibrate with the HBO (HirePoint Back Office) team. TAS II proactively coordinate with the HBO team to ensure the processes sourced to HBO are working properly and they have a positive relationship with the HBO resources supporting their site. Participate in regular calibration calls with HBO and respond to questions in a timely manner. (Communication, teamwork, partnership, process development)
 
Basic Qualifications
  • Desire to achieve aggressive recruiting goals under tight deadlines
  • Great interpersonal skills with candidates of all ages and backgrounds
  • Ability to articulate, interact and understand client needs and expectations
  • Ability to influence others by example, coaching, and mentoring
  • Experience with candidate tracking database, Excel, Internet, and other recruitment technology
  • Strong verbal and written communication skills
  • High level of integrity, judgment and follow-through
  • Strong attention to detail
  • 1-3 years of experience in customer service
  • Minimum 1 year recruitment experience
Preferred
  • Behavioral Interviewing Certification
  • Working knowledge of Taleo
  • At least 2 years in call center
Internal Candidate Requirements:
  • Language Readiness
  • Behavioral interviewing certification must be completed within 90 days
  • Course work in recruitment, staffing, and PHR

 

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

 

 

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application Instructions

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