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Talent Acquisition Analyst

at TTEC

Posted: 2/11/2019
Job Reference #: 02C5I

Job Description

 

 
TTEC is seeking a Talent Acquisition Analyst to join our Human Capital team.
 
What you'll be doing: 
 
TTEC is seeking a Talent Acquisition Analyst who will leverage existing sytems to develop and mature reporting across North America talent acquisition delivery.  Additionally, the Analyst will develop and communicate data-driven insights our talent acquisition leadership will leverage to improve process and results. 
 
What you'll bring to us:
  • Develop and expand Recruiting Analytics programs. Generate scheduled and ad hoc reports to support the Talent organization.
  • Analyze, document and prepare for development, configuration/workflow enhancements.
  • Identify, analyze and document opportunities for process improvement and drive all aspects of process issues towards resolution.
  • Responsible for identification of training needs and for Corporate/Enterprise Services & Executive Talent Team.
  • Responsible for training content development for new and existing technology solutions and processes.
  • Advanced user of both the Applicant Tracking System (Taleo) and HRIS systems (Oracle).
  • Acts as a central point of contact for the enterprise representing the Talent Acquisition Team by becoming knowledgeable and proficient on all recruiting processes, programs, and tools.
  • Supports and is a trusted resource for members of the team.
  • Maintain documentation and identify compliance issues for policies, practices, and procedures.
  • Administrator and content developer for team Intranet and SharePoint sites.
What skills you'll need:
  • 1-2 years' experience with in project coordination or recruiting operations.
  • Experience with recruiting information/applicant tracking systems preferred. Specific experience with Taleo strongly preferred.
  • Previous project coordination and reporting experience.
  • Demonstrates strong problem solving skills and a high level of initiative.
  • Strong background in data extraction, manipulation of raw data, data relationships, data mining, ad-hoc analysis and metrics presentations.
  • Strong proficiency in MS Excel required. PowerPoint experience preferred.
  • Highly professional. Demonstrated ability to work with sensitive /confidential information and possess a high degree of social maturity.
  • Exceptional customer service focus.
  • Ability to work efficiently and effectively to meet deadlines while maintaining attention to detail.
  • Strong communication and interpersonal skills; the ability to build rapport and leverage networks.
  • Flexibility to accommodate different personalities and professional work styles, as well as changing work environments/priorities.
  • Demonstrated ability to develop and leverage relationships (internal and external) to achieve project objectives.
  • Promotes a service-oriented mindset as the department representative in enterprise projects.
  • BA/BS required.
Who We Are:
 
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
 
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC 's business processes and operations.

 
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

 

 

 
 

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

 

 

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!