Steward Health Care System

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Risk Manager

at Steward Health Care System

Posted: 5/22/2020
Job Status: Full Time
Job Reference #: 28284
Keywords: manager

Job Description

Location: Carney Hospital
Posted Date: 5/22/2020

The risk manager is responsible for coordinating all aspects of the risk management program, including the identification, evaluation and treatment of risk in the organization. The risk manager develops and manages a systematic process to identity, assess, and treat actual and potential exposures to loss.

  • Assists the Director of Quality and Safety and the Manager of Regulatory Readiness with the implementation of the System-wide Quality and Safety Plan consistent with board approved plans and regulatory and standard setting agencies.
  • Collaborates with the following staff, by job category:
  • Vice President, Medical Affairs
  • Vice President, Patient Care Services/Chief Nursing Officer
  • Patient Care Directors
  • Physician Leaders
  • Case Managers
  • Patient Care Assessment Coordinator
  • Infection Control Nurse
    • Serves in a consultative role to the following:
      1. Q & S Task Forces
      2. Directors of Support Services
      3. Medical Staff Service Committee
    • Serves on Hospital committees as directed including but not limited to:
    • Quality and Safety Committee
    • Patient Safety Triage Team/Grievance Committee
    • Patient Care Assessment Committee
      • Supervised and/or reportable to the following, by job category:
        1. Director of Quality and Safety
        2. Responsibilities:
          1. Manages a risk identification process for the organization’s operations, departments, and services. Educates and assists other managers in assessing their areas of responsibility for exposures to loss and unsafe processes and conditions.
          2. Maintains the risk management information system. Collects, evaluates, and reports on events, incidents, and claims. Performs statistical analysis and trending of events and claims to pinpoint high risk areas for management attention.
          3. Reviews and analyzes incident reports, rates by severity and conducts all follow-up as identified from review. Completes trending analysis to identify top priority areas for improvement
          4. Investigates all serious events. Assists with communication and documentation of errors or serious events in accordance with legal requirements and/or accreditation standards.
          5. Develops and maintains positive working relationships with providers, management, and staff to promote open communication and accurate flow of information.
          6. Coordinates risk and safety management orientation and continuing education programs for providers, management, and staff to enhance awareness of their role in patient safety, risk reduction, and event reporting.
          7. Chairs or coordinates the patient safety triage team/grievance committee(s) and serves on other patient care and safety related committees as member, or ex officio, as needed to communicate findings, recommendations, actions, and results.
          8. Acts as liaison to outside agencies such as local, state, federal, or voluntary accrediting agencies.
          9. Prepares reports of events as required by law or in accordance with voluntary participation.
          10. Coordinates internal surveys and inspections, monitors reports, and coordinates corrective actions or recommended improvements with management and staff.
          11. Remains knowledgeable about and promotes compliance with professional standards and guidelines. Implements changes to ensure consistency with regulatory requirements.
          12. Works with general counsel to coordinate the investigation, processing, settlement, and defense of claims and suits against the organization. Notifies insurance carriers of potential and actual claims. Coordinates the release of information in response to subpoenas, court orders, attorney requests, etc.
          13. Reviews patient complaints which may result in legal action. Works with patient advocate to offer solutions to patient grievances. Works with billing and compliance officer in deciding on appropriateness of billing waivers/write offs.
          14. Supports process of root cause analysis in the event of a sentinel or near miss event. Coordinates review of medical information, debriefs all individuals as identified, performs cause and effect analysis and coordinates expert panel review, root solution and follow-up for all incidents identified
          15. Supports FMEA analysis when high volume, high risk opportunities as discovered through incident report analysis. Organizes team, creates process maps, creates failure modes analysis, identifies prevention and/or corrective action strategies and implants as identified
          16. Understanding and implementation of programs related to national and local patient safety initiatives
          17. Available on beeper/phone at all times during scheduled working hours
          18. Performs all other job related duties as requested by the Director of Quality and Safety
          19. Shall be accountable for the on-going integration of the System Quality and Safety Plan
          20. Shall be accountable for abiding by all relevant departmental/hospital policies and procedures
          21. Shall be accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related data and information
          22. Shall be accountable for the timely and complete review and investigation of all incidents and grievances reported into the department
          23. Strong organizational skills
          24. Strong interpersonal skills, ability to work across disciplines
          25. Ability to analyze data, formulate meaningful information
          26. Ability to work with highly sensitive and confidential information with appropriate discretion
          27. Ability to communicate verbally and in writing in the English language
          28. Strong organizational skills
          29. Strong interpersonal skills, ability to work across disciplines
          30. Ability to analyze data, formulate meaningful information
          31. Ability to work with highly sensitive and confidential information with appropriate discretion
          32. Ability to communicate verbally and in writing in the English language
          33. Training in patient safety or risk management and or quality/performance
          34. Improvement methodology, concepts, education and implementation
          35. Education: BS required, MS or JD preferred. Certified Professional in Healthcare Risk Management (CPHRM) a plus
          36. Experience (Type & Length): Two to five years experience in a healthcare setting focusing on Patient Safety, Risk Management or Quality Improvement. Experience and understanding of the Root Cause Analysis and FMEA Analysis.

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