Presbyterian Healthcare Services

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at Presbyterian Healthcare Services

Posted: 5/19/2020
Job Reference #: 13214

Job Description

Requisition ID
Org : Name
Default: Location : State/Province (Full Name)
New Mexico


Job Description
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days

The Clinical Operations Training Specialist is responsible for assessing, developing, delivering, evaluating and documenting learning and training programs for specific jobs or processes, as well as strategically pertinent learning programs, modules and presentations for Presbyterian Healthcare Services. The training specialist may also provide didactic training in a classroom setting.


*Design and conduct assessments to determine the learning needs of PHS constituents
*Plan, design, develop, and deploy knowledge, behavioral and skill-based learning, including technical training, for Presbyterian employees
*Develops facilitation guides, job aides, manuals, exercises and other materials to enhance learning and team performance utilizing technology, including but not limited to interactive learning software, PowerPoint and the Internet to gain information and enhance the effectiveness of learning
*Develop approaches to evaluating the effectiveness of recommended learning interventions
*Ensure overall quality of completed course content and delivery
*Work with partners and clients to determine project scope and specifications and works with assigned business unit managers or subject matter experts to develop appropriate educational material. Assesses the development and performance needs of the target audience.
*Participate on designated committees, task forces, and councils as a representative of the Clinical Operations department.
*Develop content appropriate for classroom education of Clinical Operations staff.
*Utilize Care Coordination knowledge and experience to conduct didactic training of new Clinical Operations staff.
*Collaborate with the regulatory oversight team to ensure that educational material and processes are updated as regulatory changes occur.
*Provide educational updates in staff meetings and via e-mail when changes have been implemented in Clinical Operations processes or requirements. <B


Bachelors degree required; 6 years of additional experience can be substituted in lieu of degree. Two years experience in case management, care coordination and/or utilization management to support clinical operations required. Experience with training and/or mentoring is required. Ability to work effectively as part of a team is mandatory. Must be capable of performing all aspects of content development and preparation of training materials with minimal guidance and have some exposure to web-based technologies and authoring tools. Possess effective coaching, team building skills, as well as demonstrated written and verbal communication skills


Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. </

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Application Instructions

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