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1127 - Human Resources Technician III (Benefits Technician)

at Pima County

Posted: 12/6/2019
Job Status: Full Time
Job Reference #: 2624369
Keywords: benefits

Job Description

Overall Job Objective

Position Description

This position is in the Medical Insurance Division of the Human Resources Department.  OPEN UNTIL FILLED. First screening date: November 18, 2019.

Salary Grade: 37

Performs technical and specialized work in the Benefits unit of the centralized Pima County Human Resources department. This classification is distinguished from the Human Resources Technician II classification by its focus on state-related retirement plans, provision of sensitive information of a legal nature and coordination of subpoenas and other legal documents. These duties are more complex and require a higher level of specialized in-depth knowledge than the other centralized HR-related clerical or paraprofessional classifications.


(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)
Creates, prepares and maintains common departmental and confidential client/employee records, in accordance with  requirements of County, state and federal laws, rules, regulations, policies and procedures;
Maintains required security and confidentiality of all information encountered or created during the course of business;
Keeps abreast of changes/updates to County, state or federal laws, rules, regulations, policies and procedures relative to area of assignment;
Researches general and specialized information and prepares reports of findings, other routine correspondence, memoranda, operations manuals, and documents for supervisor review and approval;
Establishes and maintains specialized files and reference libraries;
Maintains specialized databases, inputs and retrieves data, and produces routine and adhoc computer reports;
Represents work unit in group presentations and meetings.
Counsels active and retiree clients on the availability and options available under the County's benefits and retirement plans and the LTD program;
Interacts with clients and beneficiaries to ensure clients and beneficiaries are knowledgeable and understand their options relating to the county's benefits and retirement plans and/or the LTD program and the potential effects of their selections;
Reviews client-submitted forms, applications and supporting documentation to determine completeness and accuracy and may assist clients with needed corrections;
Assists clients and beneficiaries with resolution of complex benefits problems with insurance providers/vendors by direct contact with providers/vendors;
Counsels surviving beneficiaries on procedures to receive/continue benefits and any monies due resulting from the death of a current employee or retiree;
Keeps abreast of changes to benefit plans, state retirement programs, Medicare and LTD industry issues and the potential effects such changes may have on clients and beneficiaries;
Calculates adjusted benefits premiums required from clients and advises them of same through direct contact or via the mails;
Processes and accounts for payments received from clients for benefits premiums and related financial transactions to include vendor payments;
Assists clients through the application process for state-related retirement plans;
Reviews reports and claims from contractors/vendors/service providers and identifies discrepancies and solutions for management attention/action;
Maintains comprehensive activity records and provides periodic reports to supervisor/manager;
Assists in the training of departmental benefits/insurance representatives in the processing of benefits-related documentation;
Assists departmental benefits/insurance representatives in resolving problems with the processing of benefits-related documentation;
Assists and participates in the planning, preparation and distribution of informational materials, forms and related materials for open enrollment activities;
May counsel clients on the availability of other insurance and related benefits programs available.

Knowledge of:

  • techniques for screening employment applications to determine applicants qualifications;
  • maintenance and operation of automated applicant tracking systems;
  • county and vendor billing processes and procedures;
  • federal eligibility requirements and county procedures for FMLA entitlement;
  • federal processing requirements and county procedures for E-verify;
  • scope and content of state retirement plans available to Pima County employees;
  • scope and content of county-provided insurance and related programs including LTD;
  • business/legal English and basic statistical calculations;
  • research techniques and reports writing;
  • basic legal terminology;
  • principles and techniques of client counseling;
  • county processes/procedures for calculation, collection and accounting for funds;
  • legal time constraints and deadlines imposed by law relative to area of assignment;
  • departmental, county, state and federal laws, rules and regulations for the creation and maintenance of sensitive client/employee-related documentation.               
  • reviewing employment applications to determine applicant qualifications;
  • grading tests and entering data into specialized databases;
  • interpreting requirements for assigned county-provided benefits and insurance programs;
  • interpreting state and federal laws or regulations relative to area of assignment;
  • counseling clients on benefits plans and identifying options available;
  • assisting clients in the preparation of required documentation for benefit plan coverages and modifications of same;
  • gathering information and preparing routine legal documents;
  • communicating effectively;
  • researching and mediating client problems with contractors/service providers;
  • maintaining required security and confidentiality of information created or encountered during the course of assigned duties;
  • conducting basic research, compiling data, and preparing reports for management consideration;
  • creating and maintaining client files in compliance with county, state and federal laws, rules and regulations;
  • calculating benefit program premiums and adjustments;
  • use of computer-based resources to create, track and report information and activities;
  • assisting departmental benefits/insurance representatives in processing of benefits-related documentation and the resolution of client problems with benefits providers;
  • assisting employees and DPRs in accurately and completely filling out FMLA requests and I-9 paperwork;
  • creating and delivering benefits-related information to clients, management and affected parties.

Minimum Qualifications

(1) Five years of experience performing personnel/human resources related clerical or paraprofessional support activities.
(Relevant education from an accredited college or university with a major in personnel, human resources or a related field may be substituted for an equal amount of general experience.)
(2)  Three years of experience with Pima County in a clerical or paraprofessional classification in a personnel or human resources functional area, including at least two years of experience in processing personnel related documents, paperwork or other similar actions.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.  Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications:

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

  1. On-line benefits enrollment administration experience for a large employer (over 500 employees).
  2. Experience administering a self-insured or consumer-driven health plan.
  3. Computer experience utilizing Excel, Word, PowerPoint and Access.
  4. Experience/knowledge of federal and state regulations pertaining to employee benefits/wellness.

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience.  Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications.  The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: Valid driver license is required at time of application.  Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record.  Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.

Special Notice Items:  The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history.  A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
Physical/Sensory Requirements:  Physical and sensory abilities will be determined by position.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!