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Title: Sr. CRM Product ManagerLocation: Tampa, FLCompensation Package – Competitive Base Salary + Benefits + Relocation AssistanceJob Summary:  The Senior CRM Product Manager is a key member of the Ashley CRM Team that drives the overall vision, coordination, implementation, execution and completion of a new Salesforce CRM system for Ashley, ensuring consistency with company strategy, commitments and goals.Essential Responsibilities: Develop CRM system requirements with key stakeholders and manage the phased launch of a new Salesforce CRM system, including strong understanding of customer data and effective master data management practices.Manage the product lifecycle of new features from planning to completion.Develop strong, productive relationships with business stakeholders.Ensure a healthy and timely workflow by providing strong direction and prioritization.Maintain tight focus on the most important initiatives, and develop and track to timelines.Manage up and provide management visibility into project status and tracking.Confirm or create documentation processes.Confirm the accuracy of Wireframes and UI design, led by the User Experience Team to support the product requirements and align with best UX practices.Ensure adequate quality assurance testing, and user acceptance testing is conducted as needed for new features.Analyze product performance and customer feedback post-launch and respond quickly to continuous improvements to correct problems.Identify and evaluate opportunities for continuous improvementBenchmark & educate on CRM industry best practices to influence key organization decisions- balancing people, process, and technology.Manage the process of new ideas from internal stakeholders and external vendors.Establish and drive the product strategy and vision for each aspect of the CRM system as it relates to the customer experience (e.g. Omni-channel communications, online & in-store sales processes, delivery, customer service, issue resolution, etc.).Schedule ExpectationsThe Senior CRM Product Manager will work a minimum of 40 hours per week. The number of hours may increase during specific Market events, holiday seasons or blackout periods, or to meet other business needs.Travel will be on an occasional basis and encompass approximately 20-30% of this position.
Ashley Furniture Distribution
Aug 1
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