Heartland Alliance

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Training Specialist

at Heartland Alliance

Posted: 2/6/2020
Job Reference #: 6463

Job Description

Req ID:

Chicago - North Side

# of Openings:


Full time

Employment Type:

Salary Schedule:

Job Notes:

Summary: The Learning Development Specialist conducts training for all levels of staff members who provide services to program participants or support the programs in providing contracted services to participants within SAFEty Initiatives. The Learning Development Specialist is responsible for providing training to all SAFEty employees, developing curricula, conducting new-hire orientation, and assisting the Associate Director of Policy and Training with other tasks as needed. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Researches and serves as a subject matter expert on relevant topics including organizational rules and processes, new laws (e.g. PREA), industry knowledge, and current training materials, techniques, and strategies.
  • Conducts and analyzes training needs assessments with the programs and develops/updates annual training calendar, lesson plans, and curriculum based on results.
  • Ensures all SAFEty staff is current on trainings and certifications. Responds to the ongoing training needs of each program as identified; including any new policy changes.
  • Helps staff improve upon or enhance existing skills and understand new policy changes
  • Prepares and conducts training programs for all SAFEty personnel or other individuals/groups as assigned.
  • Facilitates orientation for new staff and volunteers.
  • Prepares train-the-trainer sessions for internal program trainings.
  • Schedules and organizes attendees for staff trainings (invite staff to trainings, inform managers and trainers of invitations, follow-up with staff that have not responded, confirm final list of attendees, work with SAFEty staff to produce training roster, ensure that training attendees receive all credit for training in Training Manager, NRCYS, CEU, etc.)
  • Oversees actions for staff that. miss confirmed trainings which may include rescheduling for next available trainings and informing managers of potential disciplinary actions and/or removal from staff schedules.
  • Performs periodic audits and reviews for  SAFEty programs to ensure that polices/documents which are presented in trainings have been consistently implemented and are being utilized appropriately.
  • Collaborates with HA IT Department to design online trainings as needed.
  • Researches and identifies new opportunities and resources for external trainings, workshops or seminars appropriate for professional development of program staff.
  • Develops and maintains professional relationships with Directors, Managers and staff within all SAFEty programs
  • Demonstrated skills in developing, implementing and evaluating training programs and policy, systems and environmental change interventions designed to support behavior change knowledge transfer.
  • Travels to various SAFEty program sites to provide trainings and services.
  • Attends program and agency wide meetings, as requested.
  • Prepares appropriate internal and external reports in a regular and timely manner.
  • Performs other job duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: Bachelor's degree in education or a social services field. Minimum of two (2) years of previous training experience within a juvenile justice, residential care, or detention facility with a. minimum of two (2) years' experience conducting training/presentations for groups of various sizes. Excellent presentation skills. A resilient personality to handle multiple pressures from a variety of audiences and balance.
  • Language Skills: Bilingual preferred,. Excellent writing skills required. Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write reports that present data and other information in a logical and cogent manner. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
  • Computer Skills: LMS experience preferred Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Other Skills:
    • Must have knowledge in adult learning theories and curriculum development.
    • Ability to use multiple instructional strategies to teach to various learning styles (i.e. interactive, multimedia presentations, monitored simulations, problem solving scenarios) to deliver a variety of topics for organization, licensing, funder and CARF requirements and professional development.
    • Ability to communicate clearly and effectively with all levels of SAFEty staff and to ask questions or seek direction from supervisory staff when needed.
    • Previous experience in social services or juvenile direct care.
    • Possess outstanding organizational skills and ability to meet established timelines.
    • Demonstrates a high degree of adaptability, comfortable in establishing new directions, managing rapid change and trying different approaches to deal with uncharted territories.
    • Supervisory, teaching, writing, and public speaking skills are essential.
    • Ability to generate enthusiasm, and prioritize and manage several projects simultaneously.
    • Must be able to work independently on projects.
    • Highly organized, thorough, and prompt with a strong work ethic and the ability to complete tasks independently and in a timely manner.
    • Must be flexible in scheduling and have the ability to work in an ever-changing environment.
    • Ability to travel independently to SAFEty sites. Must have regular access to a reliable vehicle.
    • Ability to work during non-traditional hours such as evenings and weekends.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills;  Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values;  Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit at a desk for a large portion of the.

  • Extensive reaching, bending, and moving of objects up to 25 pounds to organize and place in files. Ability to carry a laptop computer and trainingmaterials.

  • May require periods of walking throughout thefacility.

  • May require periods of.

  • Ability to effectively operate and utilize acomputer.

  • Must be able to work longer hours based on departmentalneeds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.