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District Manager, In Training
Job Reference #: 9447_1532031
Categories: Education - ALL, Human Resources - Training & Development, Management - Mid-Level (Manager, Director), Human Resources - ALL CATEGORIES, Management - ALL CATEGORIES, Education - Training
** Looking for candidates in the Ft. Lauderdale / Miami (South Florida Market)
POSITION PURPOSE AND SUMMARY
Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability, reputation management and guest/employee satisfaction while ensuring compliance to company policies and procedures. Responsible for the overall application of company standards within their assign districts and ensuring the consistent application of company standards.
MAJOR / KEY JOB DUTIES
-Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics; NPS, FRESH, GREAT and Making it Right.
-Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA. Provides oversight of other revenue areas including; in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance.
-Oversees execution of corporate initiatives and drives Extended Stay University training course compliance.
-Takes the lead in monitoring Guest Service results and coaching as needed to improve NPS and action planning in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s).
-Ongoing management of people resources to include recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department.
-Assists each General Manager to promote retention programs, turnover reduction strategies while working to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility.
-Conduct site visits to properties and inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards. Works closely with the regional leadership, training and standards, and corporate in order to determine the areas of opportunity within their assigned territory that require additional coaching and mentoring to achieve goal targets
-Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
-Coach and support property management and associates on the customer centric service culture of ESA.
-Provide direction and leadership to maximize revenues and flow through to EBITDA.
-Partner with local Triangle Team (Sales, Revenue Management, and Operations) to coordinate and implement sales and marketing activities of the property.
-Motivate, recruit and trains employees in accordance with company standards.
-Manages employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations and
-Performs duties in all aspects of hotel operations whenever needed.
-Resolves guest related issues in a manner consistent with the company's goals and objectives.
-Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
-Communicates all policies and procedures to entire staff. This position is the first contact for guest and personnel issues.
-Assists with all aspects of management turnover to ensure a smooth & seamless transition.
-Conducts Internal QA Assessments Property Reviews whenever necessary.
-Explores specific areas of concern as directed by regional leadership or other hotel support center departments.
-Be responsible for timely completion of all property's assignments and projects.
-Up to 75% travel required.
-Ensure that the properties are in compliance with company polices and applicable laws
-Spend 70% of the time at hotels conducting site visits, property audits and providing coaching.
-Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.
-Ensure the Customer Care database is properly maintained for each hotel and that all complaints are addressed in an effective manner.
-Provides management support for each hotel management team including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees as needed, addressing complaints and resolving problems.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!