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Component Director, Human Resource Services

at ESC-20

Monthly $7,378 to $9,222
Posted: 2/28/2019
Job Status: Full Time
Job Reference #: IRC13246

Job Description

JOB SUMMARY:  Provide leadership, direction, and management for the administration of multiple complex Human Resource Services programs, including employee relations, risk management, compensation, benefits, recruitment, employee training, performance review process, human resource information systems, and records management. Ensure compliance with federal/state employment laws, Board Policies, and Administrative Procedures.  Supervise assigned staff.






Masters degree in human resource management or business administration required.

Five years of relevant experience overseeing the administration of human resource functional areas: employee relations, risk management, compensation, benefits, recruitment, employee training, performance review process, human resource information systems, and records management, required.

Professional HR credentials preferred.

Professional coaching credentials preferred.

Five years of experience in a supervisory role.

Extensive knowledge of the Affordable Care Act, Americans with Disabilities Act, COBRA, HIPAA, Public Information Act, EEO, Family Medical Leave Act, Fair Labor Standards Act, Unemployment, Workers Compensation, and other federal/state employment/HR laws and governmental compliance requirements.

Demonstrated competency in leadership and supervision.

Demonstrated use of effective critical thinking skills and analysis.

Demonstrated knowledge, expertise, and ability to lead and manage multiple programs, budgets, and staff.

Ability to produce high quality, professional communications, documents, and programs through strong organizational skills, project management, attention to detail, ability to meet deadlines, and prioritize multiple projects in a fast-paced environment.

Demonstrated experience in working with legal counsel to mitigate risk/exposure while handling sensitive employment-related actions.

Demonstrated high level of oral and written communication and presentation skills.

Demonstrated use of effective interpersonal skills, emotional intelligence, cultural awareness, and sound judgment in resolving challenges.

Knowledge of Human Resource Management Systems and technology-related best practices.

Experience overseeing organizational communications, large company events, and in initiating employee engagement activities.

Proficiency with standard functions within electronic applications such as MS Office

(e.g., word processing, electronic spreadsheets) and e-mail.

Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.

Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.



Provide leadership, vision, and strategic direction for the Human Resource Services (HRS) component.

Advise and participate in organizational development and strategic planning with multiple levels of Center leadership.

Align HR strategies with Center business objectives and drive results through continuous improvement and a cadence of accountability.

Ensure that the HRS component contributes to the attainment of Center goals and objectives.

Analyze trends and metrics in partnership with HR staff to develop value-added service, systems, solutions, programs, and policies for HR and Center initiatives.

Support leadership with succession planning by providing recommendations and implementing actions.

Consult with all levels of leadership and staff on various human resource-related items, recommend new HR strategies, and provide HR guidance.

Provide professional and confidential human resources assistance to all levels of leadership and staff for high-level, confidential employment matters.

Provide expert-level guidance to leadership regarding sensitive employment-related actions ensuring that the Center remains in compliance with all applicable laws, guidelines, regulations, and Board Policies & Administrative Procedures.

Consult with legal counsel to interpret federal/state employment laws in order to mitigate risk/exposure for the Center and prepare employer responses to complaints, grievances, and EEOC charges.

Serve as primary liaison with legal counsel.

Manage the development, maintenance, interpretation and implementation of Board Policies and Administrative Procedures.

Direct all human resource processes and programs to ensure effective and efficient implementation of the following: a recruitment strategy that is sensitive to the local labor market and Center needs; an application and screening process; an onboarding and orientation system for new employees; benefits administration; a performance review system; a competitive salary system; employee and supervisor training and development; human resource records management; and, a human resource information system.

Provide direction for the ESC-20 Benefits Cooperative.

Provide direction for and ensure timely compliance with the Texas Public Information Act.

Work with the internal Emergency Response Team and keep them informed of potential safety/security risks.

Serve on cross-functional internal committees in collaborative efforts.

Compose articles for internal and external publications for distribution in a variety of methods (internal news publications, social media, Intranet).


Continuously evaluate and anticipate HR-related needs and strategic direction. 

Use ongoing data analytics to provide direction for human resource programs.

Ensure a confidential place for employees to resolve complaints and grievances at the lowest administrative level possible.

Exhibit self-motivation and the ability to initiate and meet Center and program goals and objectives.

Ensure high levels of quality and effectiveness.

Demonstrate ingenuity and creativity in problem solving.

Ensure the exploration and application of viable human resource technology solutions.

Participate in professional development activities, maintaining a knowledge base of current and emerging human resource laws, rules, regulations and practices.

Apply broad-based human resource knowledge to business needs in a proactive manner.

Perform the duties of the job in a competent manner using independent judgment and discretion, under minimum supervision.

Recognize and recommend policies and/or procedures or revisions.

Identify additional efforts, which will contribute to efficiencies/economies of operations and/or improved service delivery and present to leadership as needed.



Build professional, engaging relationships with all organizational stakeholders (e.g., colleagues and clients) in meeting shared outcomes through trust, teamwork and direct communication.

Demonstrate tact, diplomacy, open-mindedness, and empathy to maintain effective oral and written communication with peers, clients and the general public.

Lead with humility.

Plan collaboratively with Center staff.

Ensure a strong customer service culture in the Human Resource Services component.

Promote and support organizational change.

Regularly handle material of a confidential nature.

Maintain proper confidentiality of sensitive personal information of Center Staff.



Oversee the Human Resource Services staff to ensure productivity and efficiency, providing appropriate support, training and feedback on performance.

Conduct Continuous Performance Review conferences with assigned staff.

Recruit, interview, and recommend applicants for HRS staffing and recommend structural adjustments.

Use management practices that promote teamwork and collaborative decision making among staff.



Manage the Human Resource Services budget for cost effectiveness and prudent use of Center funds.

Ensure fixed assets are accounted for in Human Resource Services.

Collaborate with division director on usage of Center funds for Center events.



Tools/Equipment Used: Standard office equipment including personal computer and peripherals.

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.

Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.

Lifting: Occasional light lifting and carrying (less than 15 pounds).

Environment: May work prolonged or irregular hours; occasional districtwide/statewide travel.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress.



Function within the policies and administrative procedures of the Center.

Accept other responsibilities as assigned.

Comply with the requirements of the ESC-20 Quality Management System as detailed in the ESC-20 Quality Manual, Quality Procedures, and Working Instructions.

Dress and groom appropriately for the ESC-20 work setting.

Serve at the will of the Executive Director.




Visit the ESC-20 Employment website for online application procedures and FAQs.


Skill / Requirements