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Training Facilitator

at CVS Health

Posted: 6/6/2019
Job Reference #: 1017845BR
Keywords:

Job Description

Job Title :
Training Facilitator
Job ID :
1017845BR
Location :
IL - Mount Prospect
Street Address :
1780 Wall St.
Category :
Training
Description :
Job Description
As a Training Facilitator, you will virtually deliver classroom learning and performance coaching, while working to develop expertise across multiple business units. You would be responsible for assisting in the development of new learning programs and evaluating existing learning programs for continuous improvement opportunities. The training content you will facilitate uses multiple delivery methods such as computer based, web-based, virtual classrooms, electronic support tools, and simulations. As a Training Facilitator, you would participate in projects and work in virtual groups to promote/develop/maintain professional relationships with all site personnel.

This Training Facilitator may also travel to various locations up to 5-10% of the time. The hours of this position consist of 8-hour shifts between 7:30 am eastern to 7:30 pm pacific, Monday through Friday.

Additional responsibilities of the Training Facilitator include:
- Facilitates core curriculum learning programs for a specific business unit using a variety of delivery methods to promote learning transfer, mainly in a virtual setting
- Coaches learners to achieve desired skill proficiency
- Provides daily feedback to production supervisors and OE leadership
- Participates in Curriculum Walk Through and Train-the-Trainer Sessions in order to prepare for the delivery of learning programs
- Facilitates new learning in a manner consistent with the approved course design
- Assists in the design and development of new learning programs or revisions of current programs by reviewing and providing timely feedback to curriculum developers on learning enhancements
- Participates in continuous improvement efforts; seeks opportunities to continuously improve Training deliverables and processes in creative ways which result in the improvement of desired outcomes; reviews facilitator evaluations for continuous self-development and improvement
- Administers course evaluations and assigns learner course completions through the LMS - Builds and sustains working relationships with site leaders (such as leads, supervisors, and managers) and colleagues through continuous communication and reporting

Required Qualifications
1+ years of training experience in negotiation, persuasion, coaching and influencing others with a proven ability to facilitate technical, systems navigation, and soft skills training
OR
6 months of experience working within a Mail Operations position at CVS Health
Willing to get Tech license with in a year of being hired.

Preferred Qualifications
3+ years of experience delivering adult learning programs using a variety of learning methods
- Familiarity with continuous improvement methodologies and/or training facilitation certification
- Familiarity with Specialty Operations systems
- Proficiency in using the MS Office Suite
- Familiarity with Adobe Connect and WebEx tools or other virtual presentation tools

Education
A verifiable High School Diploma or GED is required. A Bachelor's Degree is preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!