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Resource Planning Supervisor
at CVS Health
Are you interested in a flexible work from home schedule and *live within 75 miles* of a CVS Specialty location (see locations below)? An opportunity where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health, a Fortune 5 company, as a Resource Planning Supervisor!
As a Resource Planning Supervisor, you will be responsible for directing a large team of non-exempt employees in CVS Health’s Specialty Operations Resource Planning team. This includes planning, organizing, directing and supporting a variety of Workforce Management functions including Inbound Calling, WIP management and off phone activities. You will be analyzing workflow data, creating and implementing recommendations to improve quality, efficiencies, and effectiveness and assure service levels and customer satisfaction goals are met.
The Supervisor provides ongoing supervision to Resource Planning team; Monitor, evaluate and drive behaviors to meet defined service level goals. Coach and provide guidance in career and skill development. Ensure focus on defined goals by encouraging pro-active measures to meet with the team and communicate with management service impacting issues. Manage team schedules ensuring enterprise coverage. Perform Consultant functions as needed up to and including coverage for vacation, unplanned time off, weekends and holidays. Participate in management meetings representing the Resource Planning team to impart and receive information relative to Specialty operations. Be an active participant in driving process improvements and efficiencies.
The preferred candidate will have excellent communication, organization, leadership and customer service skills and be self-motivated with a strong, positive, confident attitude. The candidate will have excellent problem solving and analytical ability. The ability to perform root cause investigation, problem solve, articulate conclusions and make recommendations is key in this role as well as effectively leading calls with various levels of leadership and key stakeholders.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
*Milford, MA *Fairfield, NJ *Tampa, FL *Monroeville, PA *Raleigh, NC *Mt Prospect, IL *Memphis, TN *Troy, MI *Lenexa, KS *Redlands, CA *Las Vegas, NV *Orlando, FL *Chandler, AZ
* 2+ years of experience with workforce management
* 2+ years of experience with Verint or comparable scheduling software
* 2+ years of experience supervisory/ coaching experience
* Experience motivating teams in a fast paced environment
* Flexible work schedule with the ability to travel
* Previous experience working in a fast-pace environment, with the ability to learn quickly while understanding and solving new problems
* Verifiable GED or High School Diploma required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.