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Pharmacy Benefits Management IVR- Sr. Manager

at CVS Health

Job Description

Job Title :
Pharmacy Benefits Management IVR- Sr. Manager
Job ID :
Location :
AZ - Scottsdale|TX - Richardson|IL - Buffalo Grove
Street Address :
9501 E Shea Blvd
Category :
Information Systems
Description :
Job Description
The PBM IVR Sr. Manager is accountable for all aspects of the product delivery for the PBM IVR system including but not limited to all phases of the software life cycle, application stability, roadmap development and communication with business ownership.

The IVR Manager will have responsibility for development and implementation of application roadmaps by working closely with business and IT Senior Leadership to identify customer trends, future technologies and business strategies.

As a tier 1 application at CVS Health the job requires a focused effort on quality and quantity of product deliverables as well as resourcing and project management in a fast paced and challenging environment. It is the responsibility of the software manager to ensure application compliance while creating an environment for professional growth from team members.

Required Qualifications
8+ years of overall IT experience
· 5+ years leading and managing onshore and offshore enterprise IVR development teams.
· 3+ years of experience in hands on technical IVR implantation and support

Preferred Qualifications
Experience with Nuance Voice Platform and Nuance Speech Technologies
· 5+ years of working and implementing Nuance IVR Platform and supporting technologies
· Experience managing teams of 20-30 development resources for a large enterprise voice application
· Proven knowledge and understanding of the software development life cycle (Agile, SCRUM)
· Experience project delivery using both waterfall and Agile/Scrum technologies
· Demonstrated ability to express complex technical concepts effectively to senior leadership
· Interpersonal skills and ability to interact and work with staff at all levels
· Ability to convey a sense of urgency and drives issues to closure, follows through on and meets commitments
· Ability to handle multiple tasks in a fast paced environment
· Ability to pay attention to details and be organized
· Demonstrated ability of working with limited details to a project scope or design and can quickly communicate a clear understanding of the technical solution and an attainable plan to deliver.
· Ability to develop a team committed to quality and excellence
· Proven leadership skills around resource planning, delegating, estimating and prioritizing work.
· Understanding of IT security and compliance remediation activities.
· Demonstrated ability to express complex technical concepts effectively, both verbally and in writing, to audiences at senior leadership levels.
· Proven success maximizing the potential of employees via coaching and focused development.

Bachelor's degree with relevant experience. Master’s degree in Computer Science, Information Systems, or closely related technical field preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!