CVS Health

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Employee Relations Lead

at CVS Health

Posted: 4/29/2020
Job Reference #: 1127279BR
Keywords: company

Job Description

Job Description
As an Employee Relations Lead within the Reasonable Accommodations team of CVS Health Advice & Counsel, you will be responsible for the execution and ownership of exciting and innovative projects including coordination and implementation of enterprise accommodations initiatives as well as changes to align with the evolving legal landscape of accommodations within CVS processes, under the ADA and/or state requirements. You will also have the opportunity to facilitate change while managing investigations related to Reasonable Accommodations, managing changes with Reasonable Accommodations case types, coordinating and facilitating training for CVS lines of business to help guide and assist members of leadership to better understand the RA processes. You will be a champion of our CVS culture and called upon to promote a positive employee relations climate.

Additional responsibilities may include:
- Lead projects related to Reasonable Accommodations, which may include updates to SOPs, driving change in internal processes, testing new change to RA procedures before rolling out to the greater team, and other projects as assigned
- Investigate workplace complaints related to reasonable accommodations, some of which may allege violations of policy or law for which failure to investigate might subject CVS health to serious legal or financial risk.
- Assist and Partner with co-lead in auditing and following up with RA colleagues on delegation of work, feedback on case management, IVR calls, and adherence to current and changing processes
- Respond to escalated inquires (via phone call and/or email) C-Suite cases, High Risk cases identify by our legal partner, etc
- Engage with appropriate business leaders, HRBP leaders and COE(s) to gain specific legal or best practices advice on specific areas to ensure best advice is provided.
- Ensure any employee relations situations are closed with appropriate recommended action steps, and in partnership with other A&C teams as needed.
- Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any ER processes are delivered to maximize the employee experience.
- Review Reasonable Accommodation requests with managers and employees, negotiates and influences managers on Reasonable Accommodation options and outcomes.

Required Qualifications
- 3+ RA, LOA, or HR related experience
- 1+ year of experience managing and responding to complaints of misconduct including harassment, discrimination, and/or retaliation related issues
- 1+ year of experience documenting cases with the use of a case management system

Preferred Qualifications
Project Manager experience

- High School Diploma/GED Required
- Bachelor's or Master's degree preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!