Arapahoe County Sheriff

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Workforce Specialist - TAA (Trade Adjustment Assistant ) Program

at Arapahoe County Sheriff

Pay: $22.10 to $33.15/hour
$22.1 - $33.15
Posted: 2/12/2019
Job Status: Full Time
Job Reference #: 2299529
Keywords: data entry, office

Job Description

Overall Job Objective


Arapahoe Douglas Works! Workforce Center is a member of the Colorado Department of Labor and Employment's statewide network of workforce centers, which provide a variety of no-cost services to job seekers and businesses.
Arapahoe/Douglas Works! Serves as a critical resource to connect people and businesses in Arapahoe and Douglas Counties, and throughout the Denver/Aurora metropolitan region.

The workforce center offers an array of tools to support local job-seekers, including offering resources and workshops for a self-directed job search, one-on-one employment counseling, and training assistance.

We utilize Connecting Colorado, an on line database of statewide job openings and registered job-seekers, to facilitate the match between skilled workers and businesses.

Arapahoe/Douglas Works! Offers free workforce development services to businesses in the metro Denver area, to ensure that the region remains economically competitive and boasts an adequately skilled workforce for the future. The Workforce Center is guided by a Workforce Investment Board comprised of local community members.

Our Vision:
Our vision is a best-in-class workforce development organization that is responsive to the dynamic needs of job seekers and business/industry.

Our Mission:
Our mission is to strategically invest in Human Capital which contributes to regional economic vitality. Performs a variety of assessment, vocational counseling, and Workforce Development duties associated with the employability development of One Stop Center customers.

The Workforce Specialist position performs a variety of assessment, vocational counseling, case management and workforce development duties associated with the employability development of One Stop Center customers.  It also requires the employee to perform complex clerical, data entry, and other office duties to support professional and technical program staff.

Apply to join Arapahoe/ Douglas Works! Today!


The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required.  The County reserves the right to modify or change the duties or essential functions of the job at any time.
100 % direct contact with dislocated (laid-off) job seeking customers, with a focus on assessing suitability for the TAA program as well as ascertaining customer needs and directing them to appropriate training and resources.

Serve as a subject matter expert and resource to TAA eligible customers.  Conduct Initial Assessments to determine eligibility under the TAA provision of law. Help customers to fully understand the requirements and nuances of the Trade Adjustment Act.

Provide and maintain excellent customer service to internal and external customers. Collaborate with State partners, schools/training institutes and the customer to create a Vocational Training Plan according to TAA rules and regulations.
Establish and maintain a case management relationship with customers to provide ongoing follow up and support. 
Responsible for all aspect case file management, including timely data entry and monthly follow up such as benchmarks obtained from customers and schools to ensure compliance with TAA rules and regulations.
Prepare individual employment plans with clients to address remediation of job-related barriers and/or deficiencies; carry out one-on-one job counseling and job coaching relative to targeted occupations and career pathways.

Provide customers with job leads, recommend programs and certifications relevant to job seekers interests and skills.

Provide information and expertise regarding career pathways, including Work Based Learning and Apprenticeship programs, industry demands and employment trends.  Utilize communication and collaborative efforts with Business and Economic Development Representatives to set up OJT or Apprenticeship opportunities.

Refer customers to in-house hiring events, job/career fairs as well as other eligible programs, discretionary grants, and internal and external resources to support sustainable employment.

Utilize proper tracking tools to ensure monthly contacts and appropriate provision of services with customers.

Maintain knowledge and awareness of current policies: Program Guidance Letters (PGLs) and Training Employment Guidance Letters (TEGLs), as well as additional guidance from Colorado Department of Labor (CDLE) that affects Workforce Development and the provision of WIOA & TAA services.
Demonstrate efficient computer skills (MS Word, Excel, Power Point and data inquiries from data base such as Connecting Colorado, Job Link, and CUB Line etc.)

Provide back-up support for specific tasks, projects, and program services as needed. Provide coverage to other teams and/or departments as needed within the resource center.
May require working at other A/D Works remote locations and offsite locations.

Performs other duties as assigned.


B.A. or B.S. Degree in Social Work, Psychology, Sociology, Counseling, Human Services or related field
AA, or two year certificate AND Two (2) years of experience working with economically, culturally or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, Workforce Development, vocational rehabilitation or related field.
High School Diploma or GED equivalent AND Two (2) years of specialized academic training in one of the above fields (60 academic credit hours or a combination of academic credit hours and specialized training equaling 200 classroom hours)
(Any equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient).

Case Management  experience within the  American Job Center environment

Knowledge of basic eligibility requirements of Workforce Center programs, benefits and pertinent information to job seekers.

Knowledge of Connecting Colorado, Unemployment , TAA, and the WIOA program are highly desirable.

Prefer a proficient level knowledge of the internet, other applications, and solid working  knowledge of Microsoft Suites, intermediate knowledge of Word, Excel and Connecting Colorado; web based expertise to include search engines, social media applications, agency software, and others in assisting employers.

Able to perform data entry (numeric and case notes - narrative entry) accurately and timely.

Ability to multi task and proven time management

Active listening - providing customers with focus and full attention to their needs, taking time to understand and clarify the points being made.

Proven ability to work with the dislocated worker and with diverse population

Proven time management with abilities to prioritize tasks effectively.

Works well within a team environment.

Customer Centered aptitude - Keeps internal and/or external customer(s) in mind at all times and always strives to proactively address customer concerns and needs.

Service First orientation - actively looks for ways to most effectively serve customers.

Demonstrated sincere desire in helping facilitating job seekers through barriers and employment hurdles.

Handles and delivers multiple projects simultaneously.

Resiliency and ability to handle unexpected work activities.

Gets work done within a given time frame.

Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers.

Responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.

Demonstrates support to team and A/D Works! mission and key results

Supplemental Information

This position requires successful completion of pre-employment background and motor vehicle checks.

Work is performed within somewhat specific guidelines, yet allowing for discretion and decision making.  Impact of error is moderate and may result in failure to provide quality services to clients and/or compliance findings.

This position requires successful completion of pre-employment background and motor vehicle checks.

Works under the general direction and guidance of the Adult Team Supervisor on workforce development activities and services offered by Arapahoe/Douglas Works! Division.


Contacts are with superiors, peers, subordinates, elected officials, users, and/or vendors. Contacts require the ability to exercise a high degree of interpersonal skills to influence persons at all levels. Incumbent is accountable for the results of the contact.

Work is generally confined to a standard office environment.

The following are some of the physical demands commonly associated with this position.

No unusual physical demands are associated with this position.

Spends 50% of the time sitting and 50% of the time either standing or walking.

Occasionally lifts, carries, pulls or pushes up to 20 lbs.

Uses cart, dolly, or other equipment to carry in excess of 25 lbs.

Occasionally stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, etc.

Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

Visual capacity enabling constant use of computer or other work related equipment.
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

Application Instructions

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