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Benefit Operations Support Specialist: (Commuter Benefits/HSA/FSA)

at ADP

Posted: 3/20/2019
Job Status: Full Time
Job Reference #: 167011

Job Description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


Benefit Operations Support Specialist: (Commuter Benefits/HSA/FSA)



  • Subject Matter Expert (SME) in Spending Accounts (Flexible Spending Accounts, Health Savings Accounts, Online Commuter Benefits) products and service.
    • Products:
      • Know the details of each product and the ADP processes related to it (funding, etc)
      • Understand the best features of each product, and know what WSEs would benefit best from what products.
      • Will include, for at least two years, knowledge of the same products across two platforms and three vendors.
    • Service/Consultative Support:
      • Monitor and address case trends to both address current and minimize future issues.
      • Proactively communicate useful information, especially when not asked for.
      • Tier 2/3 support for internal associates, clients and worksite employees.
      • "Safety Valve" for front-line associates struggling with spending accounts issues.
  • Operations support for day-to-day functioning.
    • Troubleshooting assistance in identifying a root cause of a problem.
    • Report generation and manipulation to assist in research and client communication.
    • Audits and cleanups for ordering/funding of HSAs, FSAs and OCB.
    • Process improvements -- leading or assisting.



  • College degree required, Bachelor's degree preferred
  • Service excellence, problem solving, and/or "go getter"
  • Proficient in Microsoft Excel -- Pivot Tables and VLOOKUPS; Ability to compare data and compile reports
  • Some travel may be required


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!