24-7 Intouch

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Human Resources Generalist

at 24-7 Intouch

Posted: 7/3/2019
Job Status: Full Time
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Job Description

About 24-7 Intouch
24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191

 
About the Job
We’re changing the way people think about customer care, and we need your help!

We’re searching for a Human Resource Generalist to be responsible for recruitment, compensation & benefits, employee relations, performance management, terminations and policy adherence. The ideal person will be passionate about contributing to our culture and the success of our employees.

As Human Resource Generalist , You Will…
  • Recruit team members and Operations support at the campus level including interviewing, selection and onboarding
  • Provide advice, counsel and approval for matters relating to compensation, benefits, training and development, health and safety and employee relations
  • Collect and analyze information including the recommending and approving courses of action as it relates to policy adherence, disability management, terminations, investigations, health and safety management, performance management, workforce management and recruitment
  • Coach employees and managers on development needs, action plans for development, career growth and learning opportunities
  • Support program execution and implementation associated with people-related change initiatives and HR deliverables
  • Design and facilitate HR related training programs to front-line management, support departments and hourly employees
  • Maintain records and documents as required by law
  • Produce accurate and relevant metrics and reports
  • General office management and administration
  • Perform special projects and other HR duties as assigned
As Human Resource Generalist, You Have…
  • High school diploma or equivalent (required)
  • Bachelor’s Degree in Human Resources, CHRP Designation or in process (preferred)
  • Minimum 3-5 years of HR experience in a fast-paced environment (must-have)
  • Demonstrated expertise in developing and managing relationships with a variety of internal and external stakeholders
  • Experience investigating matters and making recommendations/ decisions based upon findings
  • Above-average verbal and written communication skills - ability to speak accurately, use proper grammar and good enunciation
  • Strong analytical, problem solving and decision-making skills
  • Ability to self-manage multiple tasks/duties in a fast-paced, dynamic and changing environment
  • Ability to listen and maintain patience during difficult situations
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Ability to work independently and within a team
  • A Service-oriented attitude