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Marketlink

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Jobing Description

Company Description

We are a leading provider of outsourced teleservices. In other words, we deliver high-quality, telemarketing for clients who understand that the telephone is one of the most efficient, quick and cost-effective ways to reach people and businesses alike.  We have call centers in Colorado, Iowa, Minnesota, Kansas, and Pennsylvania.

Are you looking for a fun, rewarding career that doesn’t come along very often? Then Marketlink has the opportunity for you! We are in need of a Trainer in our Des Moines, IA office. The ideal candidate will have a minimum of 1-2 years training or call center supervisory experience  in a sales or customer service environment, proven motivation and coaching experience, and high energy! We offer a competitive salary, and health, vision and dental benefits.

SCHEDULE: MONDAY-FRIDAY 9:00AM-5:30PM WITH POTENTIAL                       NIGHT/WEEKEND HOURS AS NEEDED.

Job Description

Responsible for training of new employees in a classroom setting. Responsibilities also include quality assurance and coaching of telephone sales representatives along with completing phone time.

Qualifications

* Minimum Associates Degree in Human Resources, Communications, Business or related field, plus a minimum of one to two years of training experience or call center supervision experience preferred.
* Ability to conduct a needs assessment, design, development and evaluation of new employees and their training.
* Effective presentation and facilitation skills; training experience preferred.
* Strong initiative; ability to work in a fast-paced environment with multiple projects
* Good organizational / time management skills.
* Record of professional behavior and ability to manage confidential information.
* Highly dependable / good attendance record.
* Knowledge and use of correct spelling and grammar.
* Strong verbal, written, and interpersonal skills with ability to communicate effectively with all employees, managers, and outside vendors.
* Basic personal computer skills including knowledge of spreadsheet and word processing software applications in a Windows environment (i.e. Microsoft Word, Excel, etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills / Requirements

Important Notes

 
 
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