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ADP - Automatic Data Processing, Inc.

Job: Payroll Team Lead Job

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Jobing Description

Requisition #: 51938
Job Title: Payroll Team Lead
Country: United States
State: Maryland
City: Owings Mills
Employment Status: Full Time

Job Responsibilities:

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

NAS: Insightful Expertise is a core value at ADP. In National Account Services, it's one of the reasons the world's largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.

Payroll at ADP. It's where it all started for us 60+ years ago and we continue to break new ground as the global industry leader. As a Payroll Specialist at ADP, you make it happen for clients large and small by ensuring their payroll gets done right - on time, the first time. You provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

Essential Job Responsibilities:
- Manages the entire workflow of the Payroll team towards successful service delivery to one or more clients.
- Reconciles the inputs and outputs of the payroll processing, working with other partner teams.
- Effectively apply and train payroll team on ADP standard operating procedures, run book and client policies and procedures.
- Thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payroll.
- Responsible for mid point checklist sign off and preview reasonableness validation.
- Ensures payroll team adherence to scheduled work tasks, policies and procedures.
- Ensure daily and weekly tasks are completed to deliver on the execution of the entire payroll cycle. Manage to SAS70 audit control objectives.
- Perform ad hoc testing and validation as needed.
- Ensure service request (SR's/Cases) are addressed by team in timely manner.
- Ensure timeliness and accuracy of data received from 3rd party vendors and internal stakeholders
- Responsible for monthly SLA reporting.
- Develop and drive to completion plans for special projects
- Issues Logs and ongoing requirements -Year/Quarter-end, Annual Enrollment, BPI etc.
- Troubleshoot escalated payroll and tax anomalies working with Tier II and/or other internal support groups till resolution if necessary.
- Identifies and escalates non-compliance with all applicable tax regulations and wage and hour laws.
- Ensure timely and accurate weekly incident reporting.
- Must be able to perform functional/technical responsibilities required for Payroll Specialists under staffing shortage situations.
- Must be able to influence tasks & deliverables for team members without direct reporting relationship.
- Supports the screening process for new associates and participate in interviews in support of the Payroll Manager's hiring needs
- Builds relationships of trust, respect and partnership with client contacts by providing World Class Service
- Attend and actively participate in client conference calls and on site visits as required by management.
- Handles escalated client issues and assists the payroll specialists in diffusing escalations.
- Ensure all client escalations are communicated to payroll manager.
- Escalate major client issues to Payroll Manager
- Assist internal partners on payroll /client specific request.
- Responsible for day-to-day/operational account management of the client.

Qualifications Required:
(Experience, Skills, Academic)
- 2-5 years of multi-corporation, multi state payroll or equivalent in the areas of Customer Service, other ADP BU, Payroll, Human Resources, Benefits Administration, Financial Institution, Application Support or other relevant work experience.
- Associate Degree in Business Administration or Accounting (or its equivalent in education and experience) is required.
- Prior management experience is highly preferred.
- In-depth knowledge of payroll processing, tax principles, wage and hour laws is required.
- Excellent leadership and mentoring skills.
- Must be able to influence tasks & deliverables for team members without direct reporting relationship.
- Develops and improves process and procedure
- Proven customer service skills.
- Excellent organizational and time management skills.
- Good verbal and written communication skills.
- Must be able to create and execute reports as necessary via ReportSmith, ADP Reporter and/or Crystal
- FPC preferred
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.



All Locations: United States, Owings Mills, MD

Job Category: Client Service
Area of Interest: Payroll Support

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