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Wells Fargo

Job: Operational Risk Consultant 3

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Jobing Description

Job Description

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through our many locations, ATMs, the internet ( and mobile banking. To learn more, Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Testing Strategy & Execution is the testing arm of the Cards and Retail Services Compliance (CRS) and Operational Risk (COR) Team. As part of the larger CRS COR team, we are responsible for testing, issue identification, root cause analysis, and reporting on compliance and operational risk for the CRS businesses. This includes Consumer Financial Services, Retail Services, and Servicing / Collections / Executive Office.

The Operational Risk Consultant 3 role is an individual contributor that will be focused on the development and execution of internal compliance and control reviews for CRS. These reviews provide value-added control environment assessments and risk mitigation recommendations to the CRS lines of business and their existing processes while still maintaining a balance with operational efficiency. There are a total of three open positions.  Two of these positions will lead the execution of horizontal testing engagements specifically for BSA/AML/OFAC, ADA, EFT, Fees and Payments.  The other position will lead the execution of EFS Loan Originations and Servicing related reviews.

This is an exciting opportunity for a dynamic, ambitious candidate to be a part of the compliance and operational risk review activities program in Wells Fargo, and provide risk leadership and expertise in a high visibility environment.

More specifically, the successful candidate will:

  • Lead moderately complex reviews with limited assistance and guidance of manager. Fully understand the testing process, and make recommendations for improvement.
  • Provide guidance to less experienced consultants on risk management principles, including evaluating the adequacy and effectiveness of control design and control performance during testing engagements
  • Review, apply, and educate on risk management business writing concepts to ensure issues and recommendations are clearly communicated to senior LOB leadership based on substantive evidence compiled during the testing engagement
  • Partner with the CRS COR Governance team to develop and continuously enhance the use of data analytics and automated testing as a more efficient means of measuring adherence to compliance and operational risk requirements
  • Develop partnerships with line of business contacts and others within CRS COR during testing engagements
  • Coordinate with Testing Managers and colleagues to ensure consistent application of Testing Program standards
  • Lead or participate in other emerging compliance and operational risk initiatives impacting the CRS Testing Strategy & Execution Team
  • Proactively identify potential risks to Wells Fargo based on risks identified across the industry through consent orders and news publications
  • Act as subject matter expert regarding testing topics for a supported line of business (Cards, Retail Services, etc.) and/or a line of business function (collections, servicing, etc.)
  • Participate in annual risk assessment, providing effective challenge to COR Consultants
  • Demonstrate ability to identify and utilize multiple resources to conduct research, learn and apply regulations and processes
  • Complete all reviews and other projects on time, and with good quality. Proactively assists others facing resource constraints.
  • Provide training and mentoring to less-experienced testers; providing applicable feedback
  • With guidance from more senior team members and leadership, accurately evaluate risks and controls, assist with the development of effective test plans, exhibit appropriate judgment regarding issues, and assist with preparation and communication of findings and compliance activity reports.


The successful candidate will be able to exhibit strong writing capabilities in a risk management capacity, demonstrate influence and negotiation skills with all levels of management and team members, business acumen, and a strong understanding of risks and controls within business processes. The successful candidate will also demonstrate high performance in a current or previous risk management role and be able to establish credibility with their leadership and partners through a balance of high productivity, technical expertise, and robust relationship management skills. A clear, established ability to solve problems and implement solutions independently in a fast-paced environment with limited guidance is critical.

The preferred locations are: Phoenix, AZ - Tempe, AZ - Wilmington, DE - Saint Louis Park, MN - Sioux Falls, SD - Minneapolis, MN - West Des Moines, IA; however, other Wells Fargo hub locations may be considered.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.   If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo

Required Qualifications

  • 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
  • 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field

Desired Qualifications

  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization

Other Desired Qualifications
  • Demonstrated comprehensive understanding of risk and control. Evaluate both the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or systems changes to determine impact. Assess and support ratings with appropriate rationale.
  • Solid knowledge and understanding of testing methodologies and tools that support testing processes.
  • Strong understanding of rules and regulations, which apply to assurance testing within the banking industry.
  • Strong influence and negotiation skills.
  • Ability to manage conflict and provide credible challenge to CRS leaders.
  • Proven experience in building partnerships, collaborating and influencing at all levels and across lines of business as well as with corporate partners.
  • High degree of initiative coupled with a strong ability to prioritize work and meet accountabilities with limited direction and oversight.
  • Demonstrated qualitative and quantitative problem solving skills.
  • A team player with collaborative work style.
  • Ability to transition prior knowledge and experience into strong and productive internal and external business relationships.
  • Ability to explain complicated processes to all audiences.  Identify and eliminate jargon that may cause confusion.
  • A highly competent and capable risk professional, with established credibility amongst peers and the business.
  • A BS/BA degree or higher in accounting, finance, or economics
  • Certification in a relevant risk management discipline, including Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), Certification in Control Self-Assessment (CRSA), Certification in Risk Management Assurance (CRMA), etc.
  • Experience working with internal and external auditors and examiners


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Skills / Requirements

Important Notes