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Centene Corporation

Job: Director, Process Improvement

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Jobing Description

Director, Process Improvement(

Job Number:



Position Purpose: Develop and implement business process excellence initiatives throughout the organization to analyze and address process and operational inefficiencies by utilizing Six Sigma/LEAN methodologies.

  • Develop, direct, implement, and execute business process excellence and process improvement initiatives utilizing Six Sigma/LEAN methodologies, including process mapping and process design
  • Develop and implement key metrics across the organization to review past, current and future performance of business processes
  • Evaluate interventions for effectiveness and return on investment
  • Oversee data analysis and gather processes/programs to establish costs and benefits of process effectiveness and efficiency
  • Conduct analysis of business processes across the organization, identify gaps in the business process, determine its impact to the organization, and recommend action plans and timeline to address these issues
  • Collaborate with various functional areas to achieve optimal results in process redesign and implementation of new methodologies
  • Identify barriers to implementation and develop and propose solutions that address both business needs and customer satisfaction
  • Qualifications

    Education/Experience: Bachelor's degree in business, healthcare administration, related field, or equivalent experience. 7+ years of process optimization, process improvement, or project management experience. Experience with Six Sigma/LEAN methodologies. Knowledge of process mapping, process design, and workflow management software and applications.

    License/Certification: Six Sigma/LEAN Certification preferred.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

    Skills / Requirements

    Important Notes