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Job: Benefits Call Center Rep

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Posted: 07/11/2018

Job Status: On Call

Job Reference #: 483697200A1

Job Type: Call Center/Telemarketing Human Resources - Comp & Benefits Human Resources - ALL CATEGORIES

Keywords: benefits,

Jobing Description

Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 21,000 of the most talented hearts and minds in medicine.


Through Centura Health’s 17 hospitals, two senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or Kansas community you will love to call home.

Enjoy amazing people, competitive pay, some of the best benefits in the industry and plenty of opportunity for professional growth and development.


If you’re ready to discover the difference of working for a fully-integrated health system with a non-profit, faith-based mission to care, we look forward to receiving your application.

Job Description/Job Posting ID: 131671

Recruiter Contact:

Schedule: Full Time

Shift: Days

Job Summary

Under general supervision, performs customer service duties to the Centura associate population as it relates to benefit programs to include group health, dental, vision, short-term and long-term disability, life insurance, retirement plan, and flexible spending plans. Performs a variety of administrative tasks in support of the benefits function.

Minimum Education Requirements

  • High School Diploma or GED required

Minimum Experience Requirements

  • Basic knowledge of organization benefit programs and the payroll process.
  • 2 years of related experience, preferred


  • N/A

Job Responsibilities (essential functions identified with a * )

  • Handles benefit inquiries/complaints for internal and external customers to ensure quick, equitable, courteous resolution and appropriately directs more complex inquiries.*
  • Maintains contact by phone or mail, with hospitals, physicians, insurance companies, employees, and beneficiaries to facilitate proper and complete utilization of benefits for all employees.*
  • Provides excellent customer service and technical support in the delivery of the benefit programs.*
  • Assists employees in completing enrollment, change, or claims forms. Answers basic questions about offerings, eligibility, or coverage.*
  • Counsels callers on eligibility and enrollment in life, health, and disability insurance, as well as health savings accounts, COC eligibility, qualifying events, leave of absence, paid time off, and retirement plans.*
  • Ensures that appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.*
  • Sends out benefit forms for their completion.*
  • Completes benefit related forms for associates such as verification of coverage, Medicare and FMLA hour inquiries.*
  • Produces basic audit reports and processes according to department procedures.*
  • Provides feedback to improve communication tools to enhance understanding of the company’s benefits package. *
  • This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Physical Requirements

  • Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly)


Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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